Student Service Centre
The Student Service Centre is here to help you make the most of your university journey. We provide information and access to services to support your academic, financial, mental and physical well-being. If we can’t answer your questions, we’ll connect you with someone who can.
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Have a question?
Check out some of our most frequently asked questions to see if your question is answered.
Contact the Student Service Centre
We support prospective students and current undergraduate, graduate and continuing education students at the University of Alberta. Look below for the service option that works best for you. Not sure you’re in the right place? Visit our reference guide to ensure you’re connecting with the right service option.
Please note: Average wait times are estimates based on service times from the previous week. Actual wait times may vary.
Advising
Prospective student advising
Book a general or faculty-specific advising session with U of A’s recruitment team to learn about programs, admission requirements, student life and more.
Academic advising (current students)
Contact an academic advisor from your home faculty to inquire about appointment bookings.
Continuing Education Program Information
The Continuing Education program office can help you with questions about program completion, course inquiries (including late registrations, course prerequisite questions and grades) or other program-related inquiries.
Other Services Available
First Peoples' House
First Peoples' House provides an environment of empowerment for First Nations, Métis, and Inuit learners to achieve personal and academic growth. (Image: As We Gather by Jerry Whitehead)
International Service Centre
The International Service Centre (ISC) is your gateway to the world. Connect with the ISC for education abroad experiences, immigration and intercultural advising, the Certificate in International Learning, and more.
Graduate Students
The Faculty of Graduate and Postdoctoral Studies (GPS) offers a variety of support services for graduate students including funding, professional development, thesis support and convocation.
Office of the Registrar
The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the wider campus community, including faculties, departments and other units.
CHAT WITH A CURRENT STUDENT
If you have questions about student life at the University of Alberta, you can now connect directly with a U of A Ambassador to get their perspective. Select an ambassador to message below!
Need Help Now
If you need immediate support, there are services available 24/7. If there is an immediate risk of harm to yourself or others, contact 911.
Consent and Sexual and Gender-based Violence (SGBV)
The Mandatory SGBV Awareness Training page has been set up to help all students increase their understanding about consent and sexual and gender-based violence (SGBV). The page lists various supports available to anyone experiencing effects of SGBV.
SERVICES SEARCH
Search the most popular services and resources from the Dean of Students and the Registrar's Office.
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Our fundamental commitment to accessibility and inclusivity
At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community – an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.
The Student Service Centre is a respectful workplace. Disrespectful or harassing language or behaviour will not be tolerated.