Property Claim Process
For an active emergency call
- 911 for all campuses for police, fire and medical emergencies in case of immediate threat to safety or property.
- THEN Protective Services at 780 492 5050
Refer to Emergency Information and Procedures
Insurance Claim Process
If you experience an incident on campus such as a fire or water release, there are two distinct phases that occur to enable you to begin operating normally.
Emergency Response Phase
When an emergency occurs in university owned space, a First Response Team will attend. This team may include:
- Staff members from Utilities and Operations (UTOPS)
- Health Safety and Environment (HSE)
- Emergency Management
- University of Alberta Protective Services (UAPS)
- Insurance & Risk Management.
- First responders
Third parties, such as specialized restoration contractors, or insurance adjusters may also be on site.
In this phase, the goal is to mitigate the damage, stabilise the building, and prevent further damages from occurring. This may include water extraction, selective demolition, installation of cleaning or drying equipment, and cleaning/sanitisation. Moveable belongings may also need to be moved or packed up and relocated or put temporarily into storage.
Once the initial emergency has been managed, and there is damage to buildings and/or contents including equipment, the rebuild process will proceed.
Rebuild Phase
Once the emergency phase is complete, the next phase is the rebuild. University staff, and potentially other parties, will need to evaluate and quantify the damage and what repairs need to be made to put the space back to its pre-loss condition. This process may need to include competitive bids and/or consultants, which can extend the time before which repairs can commence.
Impacts To You
Depending on the situation and the severity of the incident, a portion, or all of an affected area, or building, may need to be closed off until the rebuild is complete. This is to protect the safety of faculty, staff, and students, as well as to provide room for the workers to complete the rebuild. Space Planning may need to become involved to assist in setting up an alternate location.
Insurance Considerations and Implications
University of Alberta faculties, departments, and administrative units can file an insurance claim when a loss impacts them. Coverage is available for damage to property in the care, custody, and control of the university, subject to a deductible and policy exclusions.
UTOPS and the University’s restoration contractors can assist with moving university contents as needed, as well as cleaning and restoring those that are not damaged beyond repair, and can document and list those items that may be damaged beyond restoration to assist with an insurance claim.
Coverage may also be available for extra expenses incurred as a result of a covered loss. Extra expenses are additional costs in excess of normal operating expenses in order to continue to operate following an emergency. Document any costs or labor hours that may apply for this coverage and discuss with the Insurance & Risk Management department regarding this coverage.